IT Managed Services: What Are They?

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Managed IT services give companies the option to outsource all or a portion of their IT administration in an effort to streamline operations and cut expenses. A managed IT service provider can relieve you of the responsibility of overseeing your company’s technological needs. This can range from a co-managed IT services arrangement with your current in-house staff to totally outsourcing your IT requirements. One of the top 30 MSPs in Australia, City Systems provides cheap pricing based on flat-rate monthly subscription services with unlimited remote assistance from an Australian help desk. City Systems is one of the top 30 MSPs in Australia. Set up a call with us to learn more about how managed IT support Sydney from City Systems can help your company expand.

What Managed IT Services are provided by city systems?

City Systems offers a wide range of managed IT support services for businesses that don’t have the resources or expertise to handle their own technology to the degree they want. All of your IT needs can be met by our team of skilled, dependable engineers, programmers, analysts, and consultants.

24-hour service desk

Many IT service companies promise to return your call as soon as possible, but who will do it? At City Systems, we provide an Australian-based service desk staffed by qualified technicians (not call agents) who can typically resolve issues right away. Additionally, we allow you to “self-triage” any issue, so you can contact us 24/7/365 for any issue, no matter how big or small. Getting the best IT help desk solutions is important since IT service providers offer several benefits.

Distance IT Support

End-user problems including being unable to connect to the internet, having a slow or “frozen” computer, forgetting passwords, being unable to print, or having trouble logging in are the most frequent managed IT support issues that need to be resolved. By leveraging solutions that give us complete access to your network and systems, we can remotely fix these IT issues. In order to keep your workforce functioning cost-effectively, City Systems offers remote support technology services that include software installation, cloud services, advanced troubleshooting and repairs of apps, and more.

Management of servers and workstations

Updating your software and operating systems is one of the most crucial ways IT service providers can safeguard your company from intrusions. In addition to missing out on new features, failing to do so leaves you vulnerable to hackers searching for organisations that haven’t bothered with the most recent security patches. With automated software updates, patch solutions, and security upgrades, such as antivirus and antispam, we will assume responsibility for this crucial work if you lack the staff to administer it on a regular basis. This will guarantee business continuity.

On-Site Assistance

Many managed IT support duties are now completed remotely as cloud-based services become more and more prevalent. However, there are still some problems that call for or need on-site solutions. For issues we can’t resolve remotely, City Systems will never hesitate to send a professional to your location. Additionally, we provide scheduled on-site services. Find out which of our on-site assistance packages best meets your needs by speaking with us about them.

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